Return & Exchange Policy

1) If you did not receive the product within the guaranteed time (60 days after providing the tracking number) you can request a refund or a reshipment.

2) If you received the wrong item, defect item you can request a refund or a reshipment.

3) The item you received has serious manufacture defect. (minor loose seam, shape difference, minor colour difference are not valid for this claim)

You are not allow for refunds if

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, you did not collect the parcel within the requested time)
• Your order did not arrive due to exceptional circumstances outside the control of xuesofficial.com (i.e. not cleared by any customs, delayed by a natural disaster).

Notes:

1) You can return or exchange with other item which is higher or equivalent price than the original purchase.

2) Item MUST be posted to us in unworn, unwashed, and unaltered condition with all tags attached within 7 days of receiving the goods. (please provide tracking number). However, you will need to be responsible for return shipping cost, & re-shipping cost to your delivery address. 

3) Buyer will not be compensated if the package is lost in transit or seized by any custom during return process.

Refunds Options

Full Refund – When you do not receiving your item within 60 days, or return the item at your own return shipping cost.

Partial Refund – When you prefer to keep the item instead of returning the item to us.

Steps to Return or Exchange item

1) Contact Us

Email: xues.studio@gmail.com to reserve your exchange piece or let us know your details to refund. 
(Full Name, Bank, Account Number, Order Number)

2) Pack Item

• Wait for approval within 24 hours. 
• Pack items in good condition. 

3) Post the parcel using any courier service are accepted.

Send us the tracking number

You will be notified once your parcel have been received and processed through email.